Envato Debug

If you're having connection issues, please complete the following steps to help us diagnose the problem:

  • Run the commands mentioned below that are appropriate for your operating system.
  • Once the automated checks finish, click "copy results" and paste them into a support ticket along with the command line outputs.
Note: If you're having issues with a domain that isn't themeforest.net, replace themeforest.net with the domain that you are experiencing issues with.

Mac and Linux

ping -c 10 themeforest.net
traceroute themeforest.net

Windows

ping -n 10 themeforest.net
tracert themeforest.net

From your hosting provider or local machine

curl -svo /dev/null https://themeforest.net 2>&1 | grep -iE "cf-ray:|x-request-id:"

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